Returns and Refunds


To ensure a streamlined process, all returns, exchanges, or refund requests must be initiated by completing the online return request and gaining approval from our customer service.

Key Guidelines:


1. Time Limit: There is a 30-day limit for returning or exchanging items from the date of purchase.

2. Eligibility Criteria: Items eligible for return or exchange must be new, unused, and in the original packaging.

3. Exclusions: Certain items such as nets, balls, ball collectors, and court tapes cannot be returned if opened, unless there is a defect in the item. Additionally, worn or washed apparel and towels are non-returnable.

4. Proof of Purchase: A receipt or proof of purchase must be presented/uploaded onto the online return request form. The physical copy, if available, should accompany the return shipment.

5. Authorization Number: All returns or exchanges must include a Merchandise Return Authorization number provided by our customer service.

6. Shipping Costs: Customers are responsible for all shipping costs incurred during returns and exchanges, unless the return or exchange results from our error or a defect.

7. COD Shipments: Cash on Delivery (COD) shipments will not be accepted.

8. Packaging: Ensure that items are properly packed to prevent damage during shipping. Unresaleable items cannot be refunded.

9. Refund Process: Once the approved return item is received, we will issue a refund within 3 business days. The credit will be applied to the original form of payment used for the initial purchase.

10. Authorized Distributors/Retailers: If the purchase is made from an authorized distributor or retailer, customers must adhere to the distributor/retailer's own policy. 

Our commitment is to provide a seamless and customer-friendly return process. For any further inquiries or assistance, feel free to reach out to our service team